11.5 Things We Do Better
We offer expertise in IT Consulting, Network Services and IT Support for small business owners throughout Beltsville, Silver Spring, Bowie, Lanham and Washington DC
1. Answer Your Call in 60:00 Minutes or Less – Our Guarantee. Our team of experienced technicians will answer your computer and technology support problem without delay or it will be returned by an expert technician within 60 minutes or less. If we don’t, then you don’t have to pay.
2. Super sonic fast respond. We know you don’t want to waste your valuable time waiting for computer guys/gal to fix your computer. That’s where our remote services desk support and computer network support services team comes in. Our proprietary remote support tool lets us deliver supersonic fast support remotely and if we can fix it remotely, we’ll send a technician that very same day.
3. We speak your language. If you have any problems or computer support questions, you can ask and we will answer in SIMPLE PLAIN ENGLISH. Don’t worry – there is no “tech speak” by our team of support technicians.
4. We Guarantee 100 Percent Satisfaction. Expect total satisfaction with our products, computer support, network support, and technology support services. We will do everything to make you happy with our support management & network support services.
5. A Simple Clear and Certain Outcome – No Unwanted Surprises. Your network or data will not be damaged, that’s a promise. We will let you know of any potential risks upon evaluation of your computer problem as part of our computer maintenance services. Any risks will be clearly explained and we will get your authorization before we begin working. Alternative process is to have your data synchronize and backed up before we proceed any further on your machine.
6. Our Guarantee – All Completed Projects Will Be On Time and On Budget. There will be absolutely no nickel and diming as we perform your network services and technology consulting. This sometimes happens in the industry by unethical and incompetent technicians. We make no excuses. We guarantee the completion of your project(s) ON BUDGET and ON TIME which will ultimately lead to success for your company.
7. We Keep You Inform – Every step of the way into your project or support services, we keep you inform and abreast on what is going on, that way you know and empower you in the processes we perform.
8. Implement Common Sense Best Practices – As we perform our duties, we always implement and put in place common-sense procedure and best practices that often end up saving our client a lot of money and aggravation.
9. We Listen To You, Our Clients – We take listening very serious, we would not force vendor products, projects on you just because it’s easy for us, but would listen to your business needs and come up with valid ideas to help meet your business needs.
10. Your Project and Solutions Are Confidential – We take your project and solutions serious and keep your solutions private from your competitors should we serve a similar business to yours. We advise our clients on what your industry is doing without giving your project specific to your competitors.
11. Invoices Will Be Accurate – Guaranteed. We guarantee every bill to be simple to read, detailed and accurate. You pre-approve all IT management services charges and we bill you accordingly. You’ll never be surprised.
11.5 We Love What We Do and Love To Do IT Daily – As your dedicated technical support and consulting company we are totally committed to serving your company because this is what we do and it gives us great joy to help businesses grow.